So, for the first time I am making a double post between the Design Innovation blog and Verticalbones. My assumption is that few of you actually use the sidebar links ->, so if I truly find some interesting things around design, I should probably post them here as well. It takes time to maintain three [...]

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I suppose I’m a geek at heart, or at the very least, I acknowledge my inner geek. I was programming BASIC on my Atari home computer shortly after I owned my first bike. I have suffered gadget envy. I lived with MIT students when going to school at BU in Boston. I would have quit [...]

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I have been working on a service design workshop and have been looking for an exercise that a call centre might use for training. A real moment of truth in any service is when it goes wrong and you look for support. So I figured, why not find out who has one of the best [...]

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My main responsibility at the Centre for Design Innovation is to create programmes to help Irish organisations use design more effectively. What does that entail? Here is a PDF transcription of a presentation I did last May in Brussels that introduces the Centre and the Innovation by Design programme I developed.
It isn’t all pints and [...]

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Well, the good news is that I’ve learned a lot about making nice bootable backups of my MACs. The bad news is that I didn’t have one in place for my work laptop (which really had the most current data of all my machines). It’s not going to happen again and Gabe and Lisa have [...]

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