… the ultimate moment of truth in customer experience. This past week, someone suggested on boards.ie that Perfectpints.com might be worth a look in a thread about finding the best pint of Guinness being served in Limerick City. The reaction was anything but perfect … Time to take my own medicine.

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Last evening, Sean Gallagher spoke in the IT Sligo Innovation Centre to a packed room. He had many wise things to say, but the biggest impression was the positivity that exuded from the man, and his belief in the “resilience of the Irish entrepreneurial spirit.” That was infectious. My summarised notes, his quotes: Success leaves [...]

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A great event in Dublin on Saturday. Certainly the most robust communities anywhere in the world are supported by the community itself. It’s even more heartening that the North West is starting to rally around similar events (Open Coffee Sligo & Mayo, Leitrim Business Network, North West Connects, among others) so it is no longer [...]

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Murphy’s law. Shit happens. Whatever you want to call it, today was my day. I’ve been traveling for ten days now and am wrapping up a tour worthy of t-shirts with a workshop in Cork. I love to set up the evening before, and upon arrival I asked if I could have access to the [...]

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So, not a post in nearly two weeks. Things have been really busy. Over the past two years I have been developing and managing a business intervention programme here in Ireland to make companies more competitive through design. I’ve been working with some amazing people and am confident in saying we’ve produced some amazing results. [...]

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