So I was having this geek moment last night; editing my DNS through my iPod Touch. Well, Safari kept crashing at very inopportune times. I was going to leave a message on the blog saying “If you can’t access the site, please let me know.” Now that would have been real clever. Reminds me of [...]

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I suppose I’m a geek at heart, or at the very least, I acknowledge my inner geek. I was programming BASIC on my Atari home computer shortly after I owned my first bike. I have suffered gadget envy. I lived with MIT students when going to school at BU in Boston. I would have quit [...]

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I have been working on a service design workshop and have been looking for an exercise that a call centre might use for training. A real moment of truth in any service is when it goes wrong and you look for support. So I figured, why not find out who has one of the best [...]

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When I get around to it, I am going to create a site to help those in a similar position avoid Eircom altogether. I know they still technically own my line, but I am paying less and getting more. TalkTalk is now my telephone provider and I get unlimited local and long distance for €30.99/mth, [...]

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I have yet to meet a single person who likes Eircom. How does a company survive with so much ill-will? They are clearly the most un-user-centred organisation I have ever come across. What was mere distaste and disbelief for me became full-blown hatred this evening. I still haven’t figured out how you can justify charging [...]

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