I have been working on a service design workshop and have been looking for an exercise that a call centre might use for training. A real moment of truth in any service is when it goes wrong and you look for support. So I figured, why not find out who has one of the best call centres and ask them for an exercise. The AOL Broadband contact centre in Ireland won Best Overall Contact Centre in 2007, along with Best Manager, Best Centre and a slew of other awards. When I went to their contact page, I HAD to chuckle to find their HR team is using a gMail account for email. Priceless.
03 April 2008
AOL now on gMail
I have been working on a service design workshop and have been looking for an exercise that a call centre might use for training. A real moment of truth in any service is when it goes wrong and you look for support. So I figured, why not find out who has one of the best call centres and ask them for an exercise. The AOL Broadband contact centre in Ireland won Best Overall Contact Centre in 2007, along with Best Manager, Best Centre and a slew of other awards. When I went to their contact page, I HAD to chuckle to find their HR team is using a gMail account for email. Priceless.
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