I have yet to meet a single person who likes Eircom. How does a company survive with so much ill-will? They are clearly the most un-user-centred organisation I have ever come across. What was mere distaste and disbelief for me became full-blown hatred this evening.
I still haven’t figured out how you can justify charging €24.99 for 150 hours of dial-up, and at the same time offer 1MB broadband for €15. My current bill was €57.01 for dial-up and no discount on local or national calls. That was the charge for recurring service and two calls totaling 18 cent. However, here is their cheapest broadband bundle for €55.99.
- UNLIMITED local and national calls anytime
- LINE rental included
- FREE wireless modem
- FREE exclusive online access to setanta sports
- Connection charge €29.99
- FREE 1GB online storage
I need to retain my dial-up connection to use with the satellite and the last hurdle was I couldn’t connect to my flat-rate dial-up number. I could only connect to the pay-as-you go number. 1 cent over the weekend to get started was fine, but that went to 5 cent a minute during the weekday.
Now get this … to talk to dial-up support, you get charged .33/minute. On my THIRD call to support, I was on the line for 22 minutes and my issue was still not resolved. (You still get charged regardless if they solve your issue. Is this legal?!) Support even claimed Eircom didn’t sell satellite broadband. (I was trying to understand how the sold a similar product that operates under the same principles.)
Still, the Irish government shortlisted Eircom as one of four companies that may be awarded the contract to roll out the National Broadband Scheme. God help us all.
3 responses so far ↓
1 artrep1000 knecht // 12 Feb 2008 at 22:25
Air Con – this place needs to experience a good old fashioned Irish BOMBING! Out and out corruption…
2 laura // 28 Feb 2008 at 19:41
how do they survive so much ill will? you can’t be serious!
….. they are the only supplier of fixed lines in the country, even if you go with BT, Perlico, or some other crowd, you have to “rent” your line from Eircom. They are the incumbent. They used to be Telecome Eireann before they were sold off. They have no infrastructure competition. That is how they survive.
3 verticalbones // 28 Feb 2008 at 23:03
I’m still switching to TalkTalk and praying for broadband so I can go VOIP and dump them for good. Definitely making a post on how to avoid them using TalkTalk and 13434.ie … mark my words … they will win the National Broadband tender. Grrr.
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