Five teams were tasked with creating a new product or service along with a design partner who had a specific disability. Our team had the pleasure of working with Genny, a self-described “venetian blind”. Working through the night and collaborating on a superbly-talented team, MY WAY was created. MY WAY is a portable device and service designed to help anyone with a specific need find the path best traveled through the city. Our team garnered the People’s Choice Award.
Last evening, Sean Gallagher spoke in the IT Sligo Innovation Centre to a packed room. He had many wise things to say, but the biggest impression was the positivity that exuded from the man, and his belief in the “resilience of the Irish entrepreneurial spirit.” That was infectious. My summarised notes, his quotes:
Success leaves clues.
You are the average of the five people you surround yourself with
You are not your business
A customer acknowledge is a customer half served. Service is about feeling valued.
In year one you CAN’T control your revenues, but you CAN control your costs
Action. You can’t plow a field by turning it in your mind.
The only thing you have is your effective energy. (Sean only concentrates on five things in relation to his business and ignores all other activity.)
Be brave if you don’t know know the answer
I’m not a fan of advertising but I love PR.
One nice aside from the Q&A session was the advice to always say your name and your company when asking a question in an audience. Take advantage of every opportunity.
I'm a self-described design evangelist. For more information on what I'm doing, try the links at the top of the page. You can also check out what I've done professionally on my LinkedIn profile.
I'm currently a director at the LUMA Institute, an education company that teaches people how to be more innovative. Through a hands-on curriculum, LUMA helps organizations learn and apply the discipline of Human-Centered Design to create new value and drive sustainable growth.
Get in touch. Even if I can't help, I may know someone who can. Please drop me an e-mail or ring me at +1 412 5967904.